Privacy Notice

Who handles your information

Information you choose to provide

The enquiry form may contain your name, phone number, WhatsApp number, city, bird interest, previous bird experience, preferred contact method, collection or delivery preference and free-text message.

Please do not provide passwords, payment-card or bank details, government identity documents, medical information or other sensitive personal information.

Why we use it

We use the information only to prepare and respond to your companion-bird enquiry, discuss suitability and care requirements, share current bird information when requested, arrange a visit, and discuss eligible documentation, collection or delivery options.

How the enquiry is sent

The website does not send the form to a configured database or website backend. Selecting “Prepare enquiry” creates a WhatsApp link on your device. Your information is sent only if you open WhatsApp and press Send.

When you send the message, WhatsApp and its operator Meta process the message under their own terms and privacy practices. Phone calls and links to Google Maps, Instagram and Facebook are also handled by those third-party services.

Analytics and cookies

This website does not currently use Google Analytics, advertising trackers or a website analytics cookie. Essential technical data may still be processed temporarily by the hosting provider to deliver and protect the website. This notice will be updated before optional analytics or advertising technology is introduced.

Retention and deletion

Unsuccessful or inactive enquiry conversations should normally be deleted within 90 days after the last meaningful contact. Information connected with a completed transaction, legal documentation, complaint, safety issue or statutory record may be retained for the period required to fulfil that purpose or comply with applicable law.

Your choices and requests

You may ask what personal information is being retained, request correction or deletion, withdraw consent for future enquiry contact, or raise a grievance by using the privacy contact above. Please identify the phone or WhatsApp number used for the enquiry so the request can be located.

Withdrawing consent does not affect processing already completed before withdrawal or information that must be retained under applicable law. We aim to acknowledge privacy grievances promptly and respond within a reasonable period.

Children's information

This enquiry service is intended for adults. A person under 18 should use it only with the involvement of a parent or lawful guardian. We do not knowingly seek personal information directly from children without appropriate guardian involvement.

Security and incidents

We aim to limit enquiry information to what is necessary and restrict its use to responding to the enquiry and fulfilling applicable legal obligations. No internet or messaging service is completely secure. If you believe your enquiry information has been misused, exposed or sent to the wrong recipient, contact us immediately using the privacy contact above.

Updates to this notice

This notice may be updated when the enquiry process, technology or applicable law changes. The effective and last-updated dates above show the current version.